Refund & Return Policy


 

Thank you for shopping with WALLBURY LLC. We want you to be satisfied with your purchase of our women's handbags, travel bags, and other products.

This Refund & Return Policy explains when and how you may request a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be free from stains, damage, odors, or signs of wear

  • Include the original packaging, tags, and accessories when applicable

  • Be accompanied by proof of purchase or order information

Items that do not meet these conditions may not be eligible for a return.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including products that:

  • Have been used, worn, washed, or damaged after delivery

  • Are missing original tags or packaging when those are required for resale

  • Have been altered or modified

  • Are returned after the applicable return period

  • Cannot be resold due to their condition

If an item is marked as non-returnable on its product page, that restriction will apply.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Please provide your order number and clear photographs showing the issue.

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact us at:

Email: muhammadwaqas@wallbury.shop
Phone: +1 240-394-1634

Please include:

  • Your name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos, if the product is damaged, defective, or incorrect

Please do not send products back to the business address unless our customer service team specifically instructs you to do so.

5. Return Shipping

For standard returns due to a change of mind, incorrect selection, or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item received from us, we will review the situation and, where appropriate, provide a suitable return or replacement solution.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

Original shipping charges may not be refundable unless the return is due to an error, damaged product, defective product, or another circumstance where a refund of shipping costs is required by applicable law.

7. Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the applicable return procedure.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, first check your payment account and contact your bank or payment provider.

If you still cannot locate the refund, please contact us at muhammadwaqas@wallbury.shop and we will assist you.

10. Return Address

Returns should not be sent to our registered business address unless you have received specific return instructions from our customer service team.

We will provide the appropriate return instructions when your return request is approved.

11. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us:

WALLBURY LLC
608 Princeton Ave
Lakewood, NJ 08701
United States

Email: muhammadwaqas@wallbury.shop
Phone: +1 240-394-1634
Website: wallbury.shop

We appreciate your business and are committed to providing a straightforward and helpful shopping experience.